Depositphotos Questions

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Q: AppSumo and Deposit photos do not keep track?

I bought the AppSumo deal for Deposit photo. When I used it, it took me to Deposit photo and no new amount of photos had been added. It was still what I had left with Deposit photos. How or when will it show my additional number of pictures?

vheslingaApr 26, 2025
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Founder Team
viktoriia_Depositphotos

viktoriia_Depositphotos

Apr 27, 2025

A: Thank you for your question. Please get in touch with Depositphotos Customer Support Team directly, and they will be happy to assist you further with activating the plan.

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Q: Cost per Credit vs your live pricing page discrepancy.

Edit: Its basically a futures contract for your credit system that has a 100% premium.

Can someone clarify the value difference between the AppSumo deal for $49 (100 credits) and the regular pricing of $199/month for 750 credits? Scaling the monthly plan up to $300 gives 1,125 credits, which seems significantly more value per credit. Is there an explanation for this price gap?

also... "Lifetime" != "one-time"... not a fan of this trend. but i get it.

chrsmacoPLUSEdited Apr 25, 2025
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Founder Team
viktoriia_Depositphotos

viktoriia_Depositphotos

Apr 27, 2025

A: Thank you for your question. With the AppSumo deal you can download up to 100 photos/vectors, video or audio files in total at your own pace—no time limit!
If you plan to download a mix of images, videos, and audio files, credits will be deducted according to the content type. Here’s the credit breakdown:
Images: 1 credit per image
Videos: 20 credits per video
Audio files: 1 credit per audio...

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Q: How many credits

Is the credit limit only for AI generated photos, or is that for all content on the site? The way I read it is we have a limit of AI generated content, but the pre-existing content is unlimited for life. Am I misunderstanding the deal?

eragonamiPLUSApr 24, 2025
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Founder Team
viktoriia_Depositphotos

viktoriia_Depositphotos

Apr 25, 2025

A: Thank you for your question. The deal gives you 100 downloads that don't expire within a month or a year. However, this deal is limited by the total number of downloads—it's limited to 100 downloads, but you can use them at your own pace over time.
If you plan to download a mix of images, videos, and audio files, credits will be deducted according to the content type. Here’s the credit...

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Q: It's not actually lifetime, it's just one time as mentioned.

In AppSumo we comes for Lifetime deal but it's one time credit and downloading those images will have lifetime license. It's great deal but lifetime word should not be used here.

skfaisal93PLUSApr 23, 2025
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Founder Team
Mila_Depositphotos

Mila_Depositphotos

Apr 23, 2025

A: Thank you for your feedback! Please note that the term "lifetime" refers to the fact that the credits you purchase do not expire — you can use them anytime in the future, without any time limit. This gives you the flexibility to access and use your downloads whenever you need them. However, it doesn’t mean an unlimited number of credits. You receive a fixed number of downloads, which you can...

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Q: Can I bolt this pack on to my existing Depositphoto account?

87e79c0bf0354b70ab6df9cd9850e795Apr 22, 2025
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Founder Team
Michael_Depositphotos

Michael_Depositphotos

Apr 22, 2025

A: Yes, of course. You can purchase and activate a promo code for your existing Depositphotos account.

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